WET WILLY’S · ORDER HELP
Shipping & order help
Your complete price before payment
Orders ship from Wet Willy’s, 4708 Eagle Drive, Celina, OH 45822. Enter your delivery address to see shipping and handling. Review the product subtotal, shipping, applicable tax and any Clover card surcharge before payment. The shipping amount accepted at checkout is fixed once paid; there is no additional shipping invoice afterward.
Shipping areas and delivery access
Eligible parcels ship within the contiguous United States and DC, including supported remote parcel areas. A farm or other limited-access address does not by itself exclude parcel delivery. Alaska, Hawaii, territories, military addresses and PO boxes are not supported. Pallets require a suitable dock or forklift. Freight liftgate, inside delivery, appointments, remote-area and limited-access services are currently unavailable.
Packaging and timing
Wet Willy’s arranges shipment independently. Orders may use multiple packages, or suitable small accessories may be packed together. Chemicals remain separately packaged. Estimated weights, dimensions and carrier costs are checked during fulfillment. A shipping price is not a dispatch or delivery-date guarantee; contact us before ordering if you need a specific date.
Apparel and mixed orders
Made-to-order apparel is produced first and received at Wet Willy’s in Celina. For shipping orders, we then dispatch it to the customer; supplier-to-Celina tracking is not final customer tracking. For pickup orders, we notify you when the merchandise is ready. Mixed orders may arrive in separate packages; the accepted shipping price covers the complete order.
Unavailable options
Hazardous-material products are temporarily withdrawn from sale. Some nonhazardous options are offered for local pickup only. If a complete supported shipping rate is unavailable, your cart stays saved without submitting an order or taking payment. We do not substitute ordinary parcel delivery for specialist transport.
Payment confirmation
After Clover confirms payment, we email your confirmation and send fulfillment details to our team. If payment is being checked, do not submit another payment. Use the saved checkout status or contact us with the reference shown.
Free local pickup
Select free local pickup and pay online. Pickup has no shipping-and-handling charge. Wait for your ready-for-pickup notice before coming to 4708 Eagle Drive, Celina, OH 45822.
Order help
For cancellations, damaged items and returns, see our returns and order-help page below. Contact info@wet-willys.com or 419-919-2140.
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