WET WILLY’S · ORDER HELP
Returns, cancellations & order help
Contact us before returning an item
Email info@wet-willys.com or call 419-919-2140 with your order number, product or SKU, quantity and reason for the request. Include photos when relevant. Wait for return instructions and an approved return destination before sending products.
Eligibility and condition
We review return requests using the product’s condition, fulfillment status and applicable supplier requirements. Tell us whether the product is unopened, used, installed, special-ordered or made to order. Opened chemicals and made-to-order apparel require individual review. We will explain eligibility and any applicable costs before you authorize a return.
Cancellations
Contact us as soon as possible. We will check whether supply, production or shipment can still be stopped. A cancellation is not confirmed until we respond; an order already in production or transit may require a return review.
Damage, missing or incorrect items
Contact us promptly after delivery with photos of the item, packaging, shipping label and affected quantity. Keep the packaging and contents while we review the issue and coordinate with the supplier or carrier. Do not send leaking or damaged chemicals back without handling instructions.
Refunds
After approval and any required inspection, we process the agreed refund through the original payment method where supported. Your payment provider controls when the credit appears. We will explain which products, shipping charges or other amounts are included in an approved refund.
Local pickup
Wait for the ready-for-pickup notice before visiting Wet Willy’s, 4708 Eagle Drive, Celina, OH 45822. Bring your order confirmation. Contact us if you need to change your pickup arrangements.
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